Please note that reservation requests do NOT guarantee a spot on tour. When we receive your request, we will call you back to confirm your reservation!
Cancellation Policy
Walk-ins and spur-of-the-moment riders wishing to take a Segway tour are always welcome; however, to ensure the highest quality touring experience, advanced reservations are recommended. When you reserve a tour, we schedule our highly trained guides and support staff to make your Segway adventure as amazing as possible. For this reason, we require 48 hours notice (one week for 8 persons or more) for cancellations AND rescheduling of tours. If you fail to meet your appointment, we still incur the same expenses and may have turned others away. Therefore, those guests who fail to show up for a reservation or cancel without proper notice will be charged the full tour price for the reserved spaces or have existing vouchers redeemed.
Therefore, those guests who fail to show up for a reservation, same day cancelations, change their mind about riding a segway or cancel last minute without proper notice, which is 48h before the scheduled tour time, will be charged the full tour price for the reserved spaces or have existing vouchers redeemed.
Weather Policy
We will run tours in light rain; the Segway is just as waterproof as any other vehicle. We will not run tours in hazardous storms with thunder and lightning. Central Texas weather is as unpredictable as any other place, so rest assured, you will not be charged if Mother Nature tells us the tour cannot depart at the scheduled time. Please call first if you have concerns about the weather. We will call only if we are certain your tour will not run. Frequently, thunderstorms blow over quickly and we are able to depart a few minutes after the scheduled time.
Riding Policy
The Segway is designed to be used by a wide range of people. However, it is recommended that the rider’s weight is between 75lb and 300lb. All riders under 18 must be accompanied by at least one legal parent/guardian. The rider must be physically able to climb and descend stairs without assistance or the use of a handrail.
Gratuity Policy
All parties of 6 or more riders are subject to a 15% auto gratuity.
Liability Waiver
All riders must sign a waiver and release SegCity Galveston from any liability. All sales are final.